Sophí can answer every call 24/7/365, over-flow calls, or after-hours calls.
Seamless Agent Transition
Sophí automatically routes customers to the right person the moment the conversation requires a human to address an issue.
Harness Your Call Data
Sophí analyzes every call to understand, measure, and track performance.
Sophí, Your Best Receptionist
Sophí is the AI powered receptionist that’s available 24 hours a day, 7 days a week. She provides your customers with efficient and personalized experiences by leveraging your dealership’s data. Not only can Sophí schedule and reschedule appointments, but she can collect pertinent information from your customers so you never miss an opportunity.
Sophí Call Intelligence
Sophí analyzes every call to ensure your staff is asking the right questions, setting appointments and delighting customers. Sophí uses the latest advancements in artificial intelligence (AI) to understand, measure, and track your dealership’s call performance.
Sophí Voice Features
Sophí can predict your customer’s intent based on data to automatically direct calls to the correct department or person within your dealership.
Direct Outbound Calling
Sophí generates a daily outbound call queue for all incoming calls after hours, so you never miss an opportunity.
Real-Time & Historical Metrics
Collect powerful call metrics like average hold and call times, numer of calls handled, number of calls abandoned, and much more by agent, department, and store.
Sophí Voice works anywhere with an internet connection enabling your staff to work from anywhere in the world and can scale to meet the needs of any size operation.
Sophí analyzes customer sentiment for every call and provides real-time notifications of negative interactions to managers.
Sophí can help customers schedule express service appointments and test drives automatically.
Sophí tracks keywords to ensure your staff is asking the right questions, setting appointments, collecting customer information, and more.
Sophí provides your staff with all relevant information to the customer they’re talking to in real-time.
Want to learn more about Sophí Voice?
Schedule a demo to see how Sophí Voice can help your dealership master the phones and delight customers.