Grow Your Bottom Line
Automatically target customers at the right time with the right message to drive traffic and revenue.
One Platform for Customer Experience, Recall Mining, Marketing, VMPI, Internal Communication, Email, and Telephony.
Artificial Intelligence and Automation drive operational efficiency.
We are leading our district in completed recalls and it is all because of Auto Labs.
Products: SophiCX Service Suite & Auto Labs Full Service Marketing
We partner with dealers to drive results. To ensure success, we provide dedicated experts that work with your team to develop, launch, and track campaigns. Your expert specializes in data extraction, aggregation, and purification to ensure you’re targeting the right customers with the right message. Track the results of every campaign across every channel to gain actionable insights. We measure success by attributing revenue as the key performance indicator.
The efficiency frontier represents the natural trade-off between the number of customers you can serve and the quality of service you can provide. Our AI-powered customer experience platform for auto dealers enables your sales and service departments to serve more customers with a personalized quality experience that drives customer satisfaction, loyalty, and retention.
High quality of service to few customers
High volume of customers with low quality of service
You can only be as efficient as any point on the efficiency frontier
Auto Labs pushes the boundaries of the efficiency frontier, so you can offer excellent service to more customers
The customer journey for sales and service departments spans across online, mobile, social, and in-person touch-points with the average customer having 24 online and offline engagements before purchasing a vehicle. Changes in customer communication behaviors, expectations, and preferences require dealers to adopt an omni-channel strategy that is dynamic and effective to engage, satisfy, and retain customers. Sophi is this solution and powers your business to compete in today’s rapid and fluid business environment.