Maintain a 92% Show-Rate
To achieve a 92% show-rate, Ancira found two- way communication to be key.
As a high performing service department with a stellar 92% show-rate, Ancira CJDR wanted to shift their focus to increase efficiency while maintaining their existing show-rate. By augmenting their BDC staff with Sophí, agents were able to recuperate valuable time to focus on other high-value activities.
Sophí simplifies things by referring customers to the right department at the right time.